PetWays is a dog walking safety and community awareness platform. This Privacy Policy explains how S.A.M LLC, doing business as PetWays, collects, uses, shares, and protects information when you use the PetWays mobile application and related services.
01Information we collect
We may collect account information such as your name, email address, display name, authentication provider information, and basic profile details. If you create a pet profile, we may collect pet-related information such as pet name, breed, age, medical notes, veterinarian information, and emergency contact details.
PetWays uses location information to provide core safety features, including centering the map, showing nearby hazard reports, recording walk routes, placing community reports accurately, and supporting emergency safety tools. Walk history, route points, distance, duration, and related activity data may be stored locally on your device and, where supported by the app, in cloud services connected to your account.
If you submit a community danger report, we may collect the report type, description, approximate location, timestamp, votes or validation activity, and any photo you choose to attach.
02How we use information
We use information to operate PetWays, authenticate users, display nearby safety reports, record walks, manage pet profiles, support emergency features, improve reliability, prevent abuse, enforce our terms, and communicate important service information.
We do not use PetWays to show your live location to other walkers. Community reports may display hazard locations so other users can make safer decisions.
03Location data
Location access is important to PetWays. We use it to show nearby hazards, track walks when you start a walk, and place reports accurately. You can control location permissions through your device settings. Some features may not work correctly if location access is disabled.
04Photos and uploaded content
You may choose to upload photos for certain safety reports or pet profile features. Uploaded content is used to provide app functionality and may be stored using Firebase services. Do not upload content you do not have permission to share.
05Firebase and third-party services
PetWays uses Firebase services such as Authentication, Cloud Firestore, Cloud Storage, and Firebase Messaging. These services help us provide login, data storage, image upload, notification, and security features. Firebase and Google may process information according to their own policies.
06Sharing of information
We do not sell your personal information. We may share limited information when needed to operate app features, comply with law, protect users, prevent fraud or abuse, or support service providers that help run PetWays.
07Account deletion and data choices
You may request or initiate account deletion through the app where available. Account deletion may remove your account profile, pet profile information, notification tokens, and local walk history. Community hazard reports may be retained for safety and continuity, but may be anonymized so they are no longer tied to your account. See Delete your account for step-by-step instructions.
08Data security
We use reasonable technical and organizational safeguards to protect information. No system can be guaranteed completely secure, and users should use PetWays responsibly and keep account credentials safe.
09Children
PetWays is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, please contact us so we can review and respond.
10Safety disclaimer
PetWays is designed to support safer dog walking decisions, but it is not a substitute for your own judgment, supervision, local authorities, emergency services, or professional advice. Always remain aware of your surroundings.
11Changes to this policy
We may update this Privacy Policy as PetWays evolves or legal requirements change. The latest version will be posted on this page with an updated effective date.
12Contact
For privacy questions, data requests, or support, contact us at petwayssupport@gmail.com. We aim to respond to privacy and data requests within 30 days.